Skip to content
GroundSync

Trusted collaboration for aviation

Every turnaround.One shared truth.

From regional airports to hubs: every process on one live timeline, every service confirmed on the apron. What you share, your partners see at the same moment.

Talk to usSee how it works
Live Sequence of a sample A320 turnaround at 10:27, between on-block at 10:00 and off-block at 10:45. Deboarding, baggage unloading, potable water and lavatory are done; the last baggage unloading step ran over plan but stayed within tolerance. Cleaning started two minutes late and ended late. Catering had one late step and ended late. Fueling and boarding are running on plan. Baggage loading is running over plan and is using its tolerance budget. Doors closed is planned for 10:40, pushback for 10:42 to 10:45.

Live SequenceA320 · Stand B12

The cost of delay

More than 30 billion US dollars per year

Every minute on the ground has a price.

Late cargo, shorter holidays, missed connections: delays are costly. In the United States alone, the FAA estimates the annual cost of delays to airlines, passengers and the economy at about 33 billion dollars.

Calculate your cost of delay

The product

One platform, from the first tap to the morning report.

Live Sequence

The turnaround, as it happens.

Every process is a bar on one live timeline. The moment a step is confirmed, its colour shows how it did against plan and tolerance.

  • One row per process, one red line for now.
  • Start, end and custom milestones such as Doors closed.
  • Add processes while the turnaround is running.
  • Export every turnaround as a history PDF.

Everyone you share with sees where the turnaround stands, at the same moment.

Two bars of a sample turnaround at 10:27. Cleaning started two minutes late, closed its three steps on plan and ended late. Baggage loading closed its first step on time; its second step is running over plan but is still covered by the tolerance budget.

Anatomy of two bars

  1. Step confirmed on the apron
  2. Late start
  3. Ended late
  4. Over plan, still in tolerance
  5. Tolerance budget left
  6. Now

Records from the apron

Trust, time‑stamped.

The people doing the work confirm each step with one tap in the GroundSync app. Device time and location travel with every record.

  • One tap per process step, right where the work happens.
  • Every record carries device time and location, and shows up on the map.
  • Works offline. Records sync later and keep their original time.
  • Corrections only by the responsible partner, in the correct order, and always visible.

The result: verified & confirmed timestamps for every step of the turnaround.

A320 · Stand B12

Fueling

Step 2 of 3

  1. Step 110:14:30
  2. Step 2In progress
  3. Step 3Not started
Device time
10:27:30
Location
Stand B12

Confirm step

  1. Confirmed10:14:30

    Fueling · Step 1

    Stand B12 Device time

  2. Confirmed10:23:05

    Baggage loading · Step 1

    Stand R2 Device time

    Recorded offline, synced with its original time

  3. Confirmed10:27:30

    Fueling · Step 2

    Stand B12 Device time

Proof of service

Every service on record.

GPU, de-icing, PRM, night opening: your teams record every service with quantity and duration, right where it is delivered. Nothing slips through, and billing starts from confirmed facts.

  • Every service per turnaround, with quantity and duration, extras included.
  • Airlines working with you on GroundSync confirm services digitally, no paper sign-off.
  • Both sides see the same confirmed services, so invoices raise fewer questions.
  • Export for your accounting, so invoices go out sooner.

Proof instead of queries: every service delivered is confirmed.

Service record

  • Ground power (GPU)Confirmed 10:4140 min
  • PRM assistanceConfirmed 10:092 passengers
  • De-icingConfirmed 10:391× · 12 min
  • Extra: additional stairsConfirmed 10:051×

A320 · Stand B12 · Off-block 10:45 4 services, all confirmed

Confirmed by airline
Export for accounting

Live Dashboard

The whole operation at a glance.

On-time performance, delays and resources across your turnarounds, updated in real time. Green, amber or red shows where to look first.

  • On-time performance (OTP), current and average, plus the average delay.
  • One overall status in green, amber or red.
  • OTP timeline, resource utilisation, root causes and performance benchmarks.
  • Flight changes surface on the dashboard as they happen.

You see early where things slip, and can act on it together.

Live Dashboard

OTP now

92%

OTP average

88%

Average delay

3.4 min

Overall status

Green

OTP timeline, today

Flight change: on-block moved to 10:05

Reporting

Where the minutes go, and why.

Reporting turns confirmed records into lessons for every partner. IATA delay codes show how often each cause occurs and how much time it costs.

  • Turnaround level: total turnaround time, aircraft ground time, delay quota, late turnarounds.
  • Process level: start and end delay, overrun, share of late processes.
  • Resource level: delay by equipment, by location and by airline.
  • Saved flight number sets, CSV export and a daily overrun report by email.

Conversations about delays start from the same numbers for everyone.

Turnaround report

Total turnaround time
43 min
Aircraft ground time
51 min
Delay quota
12%
Late turnarounds
7

IATA delay codes: frequency and impact

  • 37 Catering12× · 86 min
  • 35 Aircraft cleaning9× · 61 min
  • 32 Loading and unloading7× · 49 min
  • 36 Fuelling and defuelling4× · 22 min
  • 33 Loading equipment3× · 17 min

Process outcome

  • On time 71%
  • In tolerance 18%
  • Late 11%
Export CSV Daily overrun report, every morning by email

Planning and resources

Plan people and equipment, not just the flight.

Attach a turnaround template to an imported flight, then assign ground support equipment and staff, by hand or automatically.

  • Turnaround templates attach to imported flights.
  • Assign equipment and staff manually or automatically.
  • Qualifications, certifications and travel times between locations are taken into account.
  • A calendar with day and timeline views.

The right people and equipment at the stand, travel times included.

Resource calendar

  • Assigned automatically
  • Qualification checked
  • +6 min travel

Templates

Build the turnaround once. Run it every day.

The sequence template builder is a visual flow editor for whole turnarounds. You can build and change your templates yourself, and our support is there when you need it.

  • A visual flow editor with milestones and dependencies.
  • Process templates made of steps, each with a planned duration.
  • One tolerance budget per process, 4 minutes by default.
  • Configurable per organisation and per template.

How a good turnaround runs at your station lives in the template, not just in a few heads.

Sequence template · A320

  1. On-block
  2. Deboarding
    • Cleaning
    • Catering
    • Fueling
  4. Boarding
  5. Doors closed
  6. Pushback
  7. Off-block

Process template: Cleaning

Step 1
4 min
Step 2
4 min
Step 3
4 min
Tolerance budget
4 min

12 min planned, 4 min tolerance

Areas

Your apron, mapped.

Draw apron areas, stands and locations as polygons on a map. The same places show up in records, planning and reports.

  • Apron areas, stands and locations, drawn as polygons.
  • Any parking position, remote stands included.
  • Travel times between locations feed into planning.

For every confirmed step you see not just when, but where on your apron.

A stylised apron map with a terminal, stands B10 to B14, remote stands R1 to R3 and two confirmed records at stands B12 and R2.

Apron map

The GroundSync app

One tap on the apron. Everyone involved sees it.

Built for people who wear several hats: few taps, learned in an hour or two, on phone or tablet.

  • Confirm with one tap

    Each process step, with device time and location attached.

  • Delay codes and photos

    A searchable IATA delay code picker, and photos for the record.

  • Works offline

    Weak signal on the apron? Records sync later and keep the original time.

  • Everything in one place

    Flights and assigned turnarounds, pending requests and notifications.

  • At any position

    Any parking position, remote stands included, and onboard services.

  • Always informed

    Push notifications on web and mobile, in-app notifications and email.

Add delay code

Search delay codes

  • 32 Loading and unloading
  • 33 Loading equipment
  • 35 Aircraft cleaning
  • 36 Fuelling and defuelling
  • 37 Catering

Add photo

Save

Offline · 2 records waiting to sync

My turnarounds

  • A320 · Stand B12

    On-block 10:00

  • A321 · Stand R2

    On-block 11:15

Pending requests1

Cleaning completed at stand B12

Why GroundSync

Built on verified & confirmed timestamps.

Verified & confirmed timestamps for every process step

  • Accurate tracking, clear ownership of every step.
  • Every step confirmed on the apron by the staff doing the work.
  • Complete documentation, from the first step to onboard activities.
  • via Records from the apron
  • via GroundSync app

Data security and sharing on your terms

  • Role-based permissions, down to single actions.
  • Data isolated per organisation, visibility scoped by airport and airline.
  • Full traceability of every confirmed record: integrity that builds trust.
  • Shared per process, each with a responsible partner; a contracting partner for equipment.
  • GDPR-compliant, hosted in Frankfurt am Main. Your data belongs to you.
  • via Roles and partners
  • via Live Sequence

Flexibility with the mobile app

  • Works at any parking position, remote stands included.
  • Real-time location data with every record.
  • Supports onboard services.
  • Adapts to a dynamic apron.
  • via GroundSync app
  • via Areas

Seamless integration

  • Connects with sensors and cameras, flight data and AODB.
  • Connects with billing, accounting, BI and reporting tools.
  • Live in two weeks: nothing to install on site.
  • We host and run the platform, so your IT has no servers to operate.
  • via Flight data
  • via Reporting

For every partner

One shared truth. Three perspectives.

Airline, airport and ground handler work toward one goal: an on-time turnaround. Your partners see the same confirmed facts you do, but only for the processes you share with them.

  • Nothing is shared until you share it.
  • You set who sees which process, before the aircraft arrives.
  • What you share is the same for everyone: confirmed on the apron, corrections stay visible.

You decide what is shared. The apron decides what is true.

One shared turnaround in the centre. Around it, airlines, airports and ground handlers each see only the processes shared with them; the others show as empty outlines. The selected partner is highlighted.

Reliable ground operations

GroundSync helps you cut delays and costs, keep passengers happy and decide on data you can trust.

  • Fewer delays

    • See every process in real time, not after the fact.
    • Better coordination for faster turnarounds.
    • Keep punctuality on track before a delay spreads.
    • Higher reliability, turnaround after turnaround.
    • via Live Sequence
    • via Live Dashboard

  • Lower costs

    • Fewer SLA penalties: issues surface while there is still time to act.
    • Fewer disputes and legal fees: everyone works from the same facts.
    • Fewer losses from disruptions.
    • Better cost efficiency across your stations.
    • via Reporting
    • via Records from the apron

  • Happier passengers

    • Smoother travel.
    • Fewer delays for your passengers.
    • Higher loyalty.
    • A stronger reputation for your airline.
    • via Live Dashboard

  • Decisions based on data

    • A single source of truth for operational data.
    • Informed decisions across departments.
    • Optimised flight operations.
    • Better outcomes through analysis.
    • via Reporting
    • via Live Dashboard

Cost Calculator

What do delays cost you?

Four numbers, one estimate of your yearly cost of delay.

Between 10 and 1,500

Between 0 and 100

Between 1 and 120

Between 10 and 200

Total delay cost per year

Total delay cost per year: $657,000

Daily flights × delayed share × minutes per delay × cost per minute × 365

Talk to us to find out how GroundSync can help reduce these costs.

How we calculate delay costs in detail

Getting started

Live in two weeks. Then a month to try it, free of charge.

  1. 01

    We talk about your operation.

    Tell us about your turnarounds and the services you bill. Together we choose the processes for the pilot.

  2. 02

    We build your processes, you learn along the way.

    Your flights come in automatically. Within two weeks we build your processes as templates and train you as we go, so you can adjust them yourself afterwards.

  3. 03

    Your team is ready in one or two hours.

    Training works fully online if you like. A web app for the office, an app for phone and tablet on the apron.

  4. 04

    A pilot month, free of charge.

    At your station, alongside your existing systems, with no upfront investment. Then you decide, with predictable monthly costs.

Talk to us

FAQ

Your questions, answered.

Does GroundSync replace our existing systems?

No. GroundSync connects with the systems before and after it: sensors, cameras, flight data and AODB on one side, billing, accounting, BI and reporting tools on the other.

How quickly are we live?

In two weeks we map your turnarounds completely and train your team. Then the free pilot month begins.

Where are our data, and who owns them?

GroundSync is GDPR-compliant and hosted in Frankfurt am Main, Germany. Your data belongs to you; we process it only to run GroundSync for you.

What does our IT need to do?

No servers to run, nothing to install on site: we host and run GroundSync. Your IT mainly comes in when we connect further systems such as your AODB.

Which devices does the app run on?

On Android phones and tablets; an iOS version is in planning. The web app runs in the browser.

What does it cost?

The pilot month is free of charge, with no upfront investment. After that, you pay a predictable monthly fee.

What if the network on the apron is poor?

The app works offline. Records sync later and keep their original time.

Can we change our processes ourselves?

Yes. We build them with you and train you as we go; afterwards you change steps, planned durations and the tolerance budget yourself. If you would like help, our support is there for you.

Can airlines confirm our services?

Yes, when they work with you on GroundSync. Both sides then see the same confirmed services.

Contact

Let's take off.

Tell us about your turnarounds. We will show you GroundSync and plan your free pilot month with you.

All fields are required unless marked optional.

Data protection (opens in a new tab)
Live Sequence of a sample A320 turnaround at 10:27, between on-block at 10:00 and off-block at 10:45. Deboarding, baggage unloading, potable water and lavatory are done; the last baggage unloading step ran over plan but stayed within tolerance. Cleaning started two minutes late and ended late. Catering had one late step and ended late. Fueling and boarding are running on plan. Baggage loading is running over plan and is using its tolerance budget. Doors closed is planned for 10:40, pushback for 10:42 to 10:45.

Live SequenceA320 · Stand B12